Work Experience

Galina ZwerleinCustomer Support Executive at Remote Business Help, LLC – FLorida, USA
September, 2017 – Present

I run a US based call support center designed for growing business. It specializes in building relationships between our clients and their customers. Engaging, friendly service is the norm, not an exception. We truly hear your customers.
Our growing call center offers inbound and outbound call support. Current industries being served include: business events, travel, property management and professional services. We offer answering service, plus phone support for information inquiries, web lead calls, new business development, event registration and event lead follow-ups. We add value with social media and campaigns engagement, when needed.

Our clients are genuinely appreciated. We value relationships and offer special rates for long-term contracts. For additional information or a quote, please connect with me, personally, at 810-545-8310. Many thanks! Galina

* 9/2017 NOTE: I recently traded cold Michigan winters for Florida’s coastal living. The new company was born in Florida, utilizing same name – Remote Business Help LLC, yet focusing on a different industry.

CEO & Chief Eventgelist of EVENTgelists, LLC – Michigan
Sep 2015 – Sep 2017 Group Event Planning For Business & Leisure
Plan & assist with trade shows, business expos, group social & vacation events.

Lead Generation Catalyst at Remote Business Help, LLC – Michigan
February, 2010 – Sep 2017
Lead Generation Catalyst, specializing in Customer Support, Lead Friendly Websites, Marketing, Social Media and Business Development. Contact us at 810.545.8310.

Account Manager for Michigan at VMH International
January,2012 – May, 2012
Manufacturing Process Consulting in the area of Product Lifecycle Management (PLM) solutions; working for a Missouri based value-added distributor.

Account Executive at Vivek Systems, Rochester Hills, Michigan
Sep 2008 – Jan 2012
Delivering 2D and 3D CAD based solutions to manufacturing clients. This position included lead generation, outside sales, , social media, event marketing & management

Social Media & Web Presence Manager – Freelancing at The Insights Group, Brighton, Michigan
May 2009 – Feb 2011
Social Media & web presence implementation on behalf of the InSights Group in Brighton, MI, utilizing the latest in social web technology tools.

Technical Support at ParishSOFT, Ann Arbor, Michigan
September, 2007 – Aug 2008
Software support in a Help Desk type environment, via telephone and the latest in web technology.

Independent Health Insurance Agent – Michigan
January, 2007 – January, 2008
Direct health insurance sales and customer support
Set-up and run employer / employee presentation appointments; intake and submit account applications
Company Appointments: Blue Cross Blue Shield & Aflac

Domestic Engineer at Zwerlein Household – Howell, Michigan
January, 2004 – January, 2007
Wearing many hats while being a parent and volunteering in various endeavors, including PTO

Co-Owner, VP and Operations Manager Synergy Solutions Inc, Milwaukee, Wisconsin
February, 1999 – December, 2003
Autodesk UAR (Unique Application Reseller), operations management, print & web marketing, lead generation, sales support, contract negotiations, vendor channel development, customer satisfaction, database management & more!

Marketing and Customer Satisfaction Quad Tech (QTI), Sussex, Wisconsin
September, 1997 – January, 1999
Inter-departmental database management, data maintenance, customer satisfaction follow-up and surveys, executive reports, procedure manual creation

Customer Service Rep at Firstar Bank – Milwaukee, Wisconsin
June, 1993 – February, 1995
Assist customers with their bank account transactions over the telephone and on location
Provide inbound – outbound customer care within the “24 hour telephone banking” environment
Bilingual translation services to new and existing bank customers at a local bank office

Customer Service at Northwestern Mutual Life Insurance – Wisconsin
May, 1987 – April, 1993
Provide customer service to policy owners, insurance agents and co-workers via telephone, correspondence, in person
Process insurance payments & transactions; open & update Insurance Service Accounts

*Work History Note: Any employment gaps = parental responsibilities AKA Domestic Engineer duties

EDUCATION

Galina + Florida = Sunny Days Ahead.

Galina Zwerlein

Welcome to my personal page on the web!

Being new to Florida, I am looking for opportunities in the SE / Treasure Coast parts of the sunshine state. Areas of interest include: sales & marketing, business development and customer support.

If you have something in mind that may be a good fit, please call (810) 545-8310 or emailemail

I look forward to connecting.

Galina